Privacy Policy

Code24x7 Private Limited ('Code24x7') is a private limited company registered in India under the Companies Act, 2013. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.code24x7.com, use our services, or interact with us. This policy is compliant with the Information Technology Act, 2000 and the Information Technology Rules, 2011 of India.

Introduction

Code24x7 Private Limited ('we', 'our', 'us', or 'Company') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.code24x7.com, use our services, or interact with us in any manner.

This Privacy Policy is compliant with the Information Technology Act, 2000 ('IT Act') and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ('IT Rules') of India. We also comply with applicable provisions of the Digital Personal Data Protection Act, 2023 ('DPDPA') where applicable, and other relevant data protection laws.

By accessing our website or using our services, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

This Policy is effective from the date you first use our services and will continue to apply to all information collected. We reserve the right to update this Privacy Policy from time to time, and any changes will be posted on this page with an updated revision date.

Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you visit our website or use our services. The types of information we collect include:

• Personal Information: Name, email address, postal address, phone number, date of birth, government identification numbers (when required for services), and any other information you voluntarily provide
• Business Information: Company name, job title, business address, business phone number, and industry details
• Financial Information: Payment card details, billing address, bank account information, tax identification numbers, and transaction history
• Technical Information: IP address, browser type and version, operating system, device information, access times, pages viewed, referring website addresses, and cookies
• Communication Data: Correspondence with us including emails, phone calls, chat logs, and feedback
• Usage Data: How you use our website and services, preferences, settings, and interaction data
• Project-Specific Information: Project requirements, technical specifications, deadlines, budgets, and related documentation

How We Collect Information

We collect information through various means, including:

• Directly from you when you: register for an account, request a quote or consultation, subscribe to our services, fill out forms on our website, communicate with us via email, phone, or chat, make a purchase, provide feedback or reviews, or participate in surveys or promotions
• Automatically when you: visit our website (through cookies and similar tracking technologies), use our services, interact with our emails or advertisements
• From third parties including: business partners, service providers, payment processors, social media platforms (if you connect your account), and publicly available sources

How We Use Your Information

We use the information we collect for various business purposes, including:

• Service Delivery: To provide, maintain, and improve our web development, mobile app development, software development, and related IT services
• Client Management: To process orders, manage accounts, send invoices, provide customer support, and communicate about services
• Business Operations: To operate our business, manage our relationship with you, conduct business analysis, and make business decisions
• Marketing and Communications: To send you marketing communications (with your consent), newsletters, promotional offers, and updates about our services
• Legal Compliance: To comply with legal obligations, respond to legal processes, enforce our agreements, protect our rights, and prevent fraud
• Security: To detect, prevent, and address security issues, unauthorized access, and other malicious activities
• Website Improvement: To understand how visitors use our website, analyze trends, and improve user experience
• Third-Party Services: To enable integration with third-party services you may request

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf such as hosting, payment processing, email delivery, customer service, analytics, and marketing. These providers are contractually obligated to protect your information
• Business Partners: With partners who help us deliver services to you or provide complementary services, subject to confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental authority, or to protect our rights, property, or safety, or the rights, property, or safety of our users or others
• Business Transfers: In connection with any merger, acquisition, reorganization, sale of assets, or transfer of business. In such cases, we will notify you via email and/or prominent notice on our website
• With Your Consent: When you explicitly consent to sharing your information with third parties
• Public Information: Information you post publicly on our website or social media may be visible to others
• Affiliates: We may share information with our parent company, subsidiaries, joint ventures, or other companies under common control, provided they comply with this Privacy Policy

Data Storage and Security

We implement reasonable security practices and procedures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use industry-standard encryption for data transmission and storage
• Access Controls: We limit access to your information to authorized personnel who need it for business purposes
• Security Infrastructure: We maintain secure servers, firewalls, and other security infrastructure
• Regular Audits: We conduct regular security audits and assessments
• Employee Training: We train our employees on data protection and security practices

Data Security Note

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your information may be stored and processed in India or other countries where we or our service providers operate. By using our services, you consent to the transfer of your information to these locations.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files stored on your device. We use cookies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

Cookie Control

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Your Rights Under Indian Law

Under the IT Rules and other applicable Indian laws, you have the following rights regarding your personal information:

• Right to Access: You can request access to your personal information that we hold
• Right to Correction: You can request correction of inaccurate or incomplete information
• Right to Withdraw Consent: You can withdraw your consent for processing your information at any time
• Right to Grievance: You can file a grievance with us regarding any privacy concerns
• Right to Opt-Out: You can opt-out of marketing communications at any time

Exercising Your Rights

To exercise these rights, please contact us at info@code24x7.com. We will respond to your request within a reasonable timeframe, subject to verification of your identity.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider include:

• The nature of the information and the purpose for which it was collected
• Legal, contractual, or regulatory obligations (e.g., tax records, accounting requirements)
• Business needs and operational requirements
• Statute of limitations for potential legal claims
• On-going business relationship with you

Data Retention Periods

In general, we retain data for the following periods:

• Account information: Duration of the account plus 7 years after account closure
• Transaction records: 7 years as required by Indian tax laws
• Marketing consent records: Until you withdraw consent
• Technical logs: Typically 90 days to 1 year

Data Deletion

When we no longer need your information, we will securely delete or anonymize it.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Data Breach Notification

In the event of a data breach that may compromise your personal information, we will:

• Notify you via email or prominent notice on our website within 72 hours of becoming aware of the breach, if required by law
• Notify relevant regulatory authorities as required by applicable laws
• Take immediate steps to contain the breach and prevent further unauthorized access
• Provide you with information about what data was affected and steps you can take to protect yourself

Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

When you click on third-party links, you will be subject to that third party's privacy policies and practices. We recommend exercising caution and reviewing their privacy statements.

Cross-Border Data Transfer

Your information may be transferred to, stored, and processed in countries other than India, including countries that may not have data protection laws equivalent to those in India. When we transfer your information internationally, we take appropriate measures to ensure your information receives adequate protection.

By using our services, you consent to the transfer of your information to these locations. We ensure that any international transfers comply with applicable data protection laws and implement appropriate safeguards.

Withdrawal of Consent

You have the right to withdraw your consent for processing your personal information at any time. To withdraw consent:

• Send a written request to info@code24x7.com with 'Withdrawal of Consent' in the subject line
• Specify which data processing activities you wish to withdraw consent for
• Include your account information for verification

Effect of Consent Withdrawal

Please note that withdrawing consent may affect our ability to provide certain services to you. We will process your withdrawal request within 30 days.

Grievance Officer

In accordance with the IT Rules, we have appointed a Grievance Officer to address your concerns regarding privacy and data protection. You may contact our Grievance Officer at:

• Email: info@code24x7.com (Subject: Privacy Grievance)
• Phone: +91-9576660086
• Address: HOUSE NO-6, M/S CODE24X7 PRIVATE LIMITED, NEAR BAJI PUL, PS- SAKRA, P.O- SUNDARPUR, VPO-BANJARIA, Muzaffarpur, Bihar, 843102, India
• Response Time: We will respond to your grievance within 30 days

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. We will notify you of any material changes by:

• Posting the updated policy on our website with a new 'Last Updated' date
• Sending an email notification to your registered email address for significant changes
• Displaying a prominent notice on our website

Acceptance of Updated Policy

Your continued use of our services after changes become effective constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you may discontinue using our services.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at info@code24x7.com